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Bluebellflora's avatar
Bluebellflora
Hero+
5 years ago

Re: Sims 4 won't start on my mac!

@jennc24 

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

Have you disabled Origin in-game - https://bluebellflora.com/2017/12/23/disable-origin-in-game/

What caches did you clear? Mac users have the Origin reset tool - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/

Have you tried playing in a new user account on your Mac?

2 Replies

  • jennc24's avatar
    jennc24
    5 years ago

    so sorry for taking so long to respond! I've been super busy! But I tried the second solution of turning off origin in-game and it worked for getting my game to open again! Thank you so much!! My only problem is now after I've selected a save to load from and go to play, there's like a red square around the screen and it won't let me actually click things and play. I can only really move the camera around and zoom in and out. Do you know at all how I could fix this new problem? Again, thank you so much for your help!

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago
    @jennc24

    Are you playing in windowed mode? Try fullscreen. Can you also please provide all the info about your Mac I linked to in my previous post.

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