Forum Discussion

Re: Turned off iCloud and Restored Save, but still Won't Load

@catiecat1010 

Saves shouldn't be in the Scratch folder, they should be directly in the saves folder, like this:

The Scratch folder is created when you launch the game and disappears when you quit it. When the game crashes or freezes it can cause the Scratch folder to be left behind so it should be trashed. NEVER rename saves, they won't load.

7 Replies

  • catiecat1010's avatar
    catiecat1010
    3 years ago

    @Bluebellflora They don't exist in the scratch folder, but I did notice that pops up when I run the game. 

    I have attached what it looks like normally when the game is not running:

    and then what exists in the scratch folder  (as you can see, there is nothing in there)

    I only renamed one. Is there still a way I can get the others to load?

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 years ago

    @catiecat1010 

    The screenshot in your previous post shows the saves being in a scratch folder within the saves folder:

    Those saves won't load because a) they are not directly within the saves folder and b) they have a space and additional numbers after the file name and before the .save extension. Look at my screenshot as an example.

    You should have ONE Sims 4 folder in the Documents > Electronic Arts folder.

    In that Sims 4 folder there should be ONE saves folder.

    In that saves folder there should be nothing but save files. Save files start with Slot_ then have eight random numbers, sometimes letters, and always end in .save. The ones that end in .ver0, .ver1 etc. are backups.

  • catiecat1010's avatar
    catiecat1010
    3 years ago

    @Bluebellflora 

    I was simply showing what the folder looked like while the game was running. If they were truly in the scratch folder, they would be indented more since this is how Mac files when in third folder format. Sorry if this caused confusion for you. I can update my post to just show what it looks like when the game is not running.

    I only have one folder so I really don't know what's causing it.  I even went to finder to find more saves folders, but it only pulled up this and then for other games I have. I'm not sure what caused the space in the numbers because I did not give it to them. Would this may have been because of iCloud?

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 years ago

    @catiecat1010

    Ah yeah you're right sorry (it's been a long day!).

    Can you please quit the game and then post a screenshot of the saves folder. It can be very confusing as a scratch folder can cause issues if left in the saves folder so the presumption is that it may be one of the issues.

    Your save file names are incorrect as per my previous post.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 years ago
    @catiecat1010

    The extra numbers are where the OS has found files with the same name so instead of replacing them it has numbered them.
  • catiecat1010's avatar
    catiecat1010
    3 years ago

    @Bluebellflora Thank you!

    I believe this is what had caused it. Honestly, very sad ☹️ 

    I tried to see if I could find the original save, but I had to empty out my trash since the copies of the Sims 4 folder were still existing in iCloud, so I guess it is lost. 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 years ago
    @catiecat1010

    Well, that looks like one save. You just need to remove the extra characters and it will load. It should be Slot_0x00000002.save.

    I would empty the contents of the saves folder into another folder somewhere and then put one of those saves back into the saves folder and remove the extra characters. None of those saves will have loaded.