Forum Discussion

5 years ago

Solved

Saves Disappeared

I last played my game on Thursday (June 10), and I opened it today (June 12), and my save files aren't there. It appears as if Ive never played before so its just the play button, no option for load ...

mac

Bluebellflora
5 years ago
@Ariees416

I managed to load your game fine after renaming it. I completely missed it in your screenshot - you have your saves named incorrectly, maybe because your Mac has saved duplicates and added a number to the end. The saves should be Slot_00000002.save with no space and number after the initial Slot_00000002. Same for the Slot_00000003.save and Slot_00000004.save. The ones ending in ver are backups. To give you an example, this is my saves folder:

Rename your saves and they should be good to load.

(Thanks to @crinrict, the saves queen 🙂 )

Bluebellflora

Hero+

5 years ago

@Ariees416

That is still searching, you need to wait a while for all the results to come back. Once it's done you will get the command prompt line again.

Ariees416

5 years ago

Last login: Wed Jun 16 20:39:48 on ttys000

deunnanorman@Deunnas-MacBook-Air ~ % find / -type d -name "*The Sims 4*" 2>/dev/null

/Library/Application Support/Origin/LocalContent/The Sims 4

/System/Volumes/Data/Library/Application Support/Origin/LocalContent/The Sims 4

/System/Volumes/Data/Users/deunnanorman/Applications/The Sims 4 Packs

/System/Volumes/Data/Users/deunnanorman/Applications/The Sims 4.app

/System/Volumes/Data/Users/deunnanorman/Applications/The Sims 4.app/Contents/Resources/The Sims 4.app

/System/Volumes/Data/Users/deunnanorman/Documents/Electronic Arts/The Sims 4

/System/Volumes/Data/Volumes/Macintosh HD - Data 1/Users/deunnanorman/iCloud Drive (Archive)/Documents/Electronic Arts/The Sims 4

/Users/deunnanorman/Applications/The Sims 4 Packs

/Users/deunnanorman/Applications/The Sims 4.app

/Users/deunnanorman/Applications/The Sims 4.app/Contents/Resources/The Sims 4.app

/Users/deunnanorman/Documents/Electronic Arts/The Sims 4

/Volumes/Macintosh HD - Data 1/Users/deunnanorman/iCloud Drive (Archive)/Documents/Electronic Arts/The Sims 4

deunnanorman@Deunnas-MacBook-Air ~ % umes/Data/Users/deunnanorman/Documents/Electronic Arts/The Sims 4

/System/Volumes/Data/Volumes/Macintosh HD - Data 1/Users/deunnanorman/iCloud Drive (Archive)/Documents/Electronic Arts/The Sims 4

/Users/deunnanorman/Applications/The Sims 4 Packs

/Users/deunnanorman/Applications/The Sims 4.app

/Users/deunnanorman/Applications/The Sims 4.app/Contents/Resources/The Sims 4.app

/Users/deunnanorman/Documents/Electronic Arts/The Sims 4

/Volumes/Macintosh HD - Data 1/Users/deunnanorman/iCloud Drive (Archive)/Documents/Electronic Arts/The Sims 4

deunnanorman@Deunnas-MacBook-Air ~ %

Bluebellflora
Hero+
5 years ago
@Ariees416

Thanks. This:

/System/Volumes/Data/Users/deunnanorman/Documents/Electronic Arts/The Sims 4

is where the saves should be to load. You also have a Sims 4 folder here which may contain them:

/System/Volumes/Data/Volumes/Macintosh HD - Data 1/Users/deunnanorman/iCloud Drive (Archive)/Documents/Electronic Arts/The Sims 4

What is the Update drive in Finder? Have you partitioned the drive?

I'm happy to test one of your saves if you want to upload one to a shared drive and PM me the link.

Also, really need you to try a new clean TS4 folder, it's the simplest troubleshooting step.
Ariees416
5 years ago
Im not sure what the update folder is. It generated when I updated from Catalina to Big Sur. I was able to get rid of it, but it came back in the most recent software update. When I tried to eject it, It says it can't, because 1 or more program is using it.
Bluebellflora
Hero+
5 years ago
@Ariees416

Yeah, looks like a partition of your internal drive. If you look in Disk Utility it should give you more info. Mine looks like this (iMac upgraded from Catalina to Big Sur too):

In Finder I don't have an Update partition, just the usual Macintosh HD and the Boot Camp partition:

Anyway, I don't think it's related, I'm just curious about that Update partition 🙂 Thanks for the save, I'll try it later.
Bluebellflora
Hero+
5 years ago
@Ariees416

I managed to load your game fine after renaming it. I completely missed it in your screenshot - you have your saves named incorrectly, maybe because your Mac has saved duplicates and added a number to the end. The saves should be Slot_00000002.save with no space and number after the initial Slot_00000002. Same for the Slot_00000003.save and Slot_00000004.save. The ones ending in ver are backups. To give you an example, this is my saves folder:

Rename your saves and they should be good to load.

(Thanks to @crinrict, the saves queen 🙂 )
Ariees416
5 years ago
Thank you, recovered my save!!
Bluebellflora
Hero+
5 years ago
@Ariees416

Great! I wasn’t paying attention to your original screenshot, such a numpty, sorry 🙂
emariewilliams
5 years ago
I’ve been struggling with this aswell, would I be able to upload my file and you take a look at it? I’m a content creator and I lost everything!! The files are still there but because I disconnected my iCloud, my game is no longer able to read my saves and I’m getting depressed about it. Help PLEASE 😭
Bluebellflora
Hero+
5 years ago
@emariewilliams

May not need to, can you follow the instructions in my post here and post the results? https://answers.ea.com/t5/Technical-Issues-Mac/Saves-Disappeared/m-p/10438830#M46758