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salamoore's avatar
salamoore
6 years ago

Saves Totally Deleted - Any Recovery Suggestions?

Hello, I updated my game tonight and now despite having over 70 hours of gameplay, all my saves are totally gone. I've already spent hours reading the threads - I am on a mac, I am not synced to an...
mac
salamoore's avatar
salamoore
6 years ago

@Bluebellflora 

Correct :/ I've attached a screenshot in case it's helpful

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago
    @salamoore

    Thanks. Where is the game installed to? Presumably the system Applications folder or an external drive?

    Can you also screenshot the contents of your saves folder?
    • salamoore's avatar
      salamoore
      6 years ago

      @Bluebellflora 

      Yeah it's just in the applications folder, no external or cloud.

      Sure, I've attached a screenshot of my saves folder.

      I had mentioned in my original post that I created a new sim just to see if it would load any previous households but I have since deleted that save file since none of my old files were pulled up. I have also attached a screenshot of that new save file in my trash folder in case it is somehow helpful.

      I don't know if this matters but while the game was updating, I was cleaning up my desktop and probably emptied my trash at some point. 

      I'm happy to provide any additional screenshots if needed!

      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        6 years ago
        @salamoore

        To clarify, is your game installed in your User Applications folder or the Macintosh HD Applications folder? If it was in your User Applications folder it should have shown up in the Terminal search. I'm asking because if for some reason it missed that then it may be missing another Sims 4 folder that is in another location on your Mac, although a Spotlight search should have picked that up (the Electronic Arts folder is hidden from a Spotlight search IF it is in the Documents folder. A search in Terminal looks everywhere in the User account including hidden folders).

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