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wildflowermural's avatar
wildflowermural
6 years ago

Sims 4 freezes on startup then crashes - MacBook Pro (Mojave)

Hi, I'm really sorry to be making another post like this, but I've been through dozens of threads and nothing has worked. I've been playing the Sims 4 since 2017 and have had ups and downs with how ...
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dzm06's avatar
dzm06
6 years ago
@wildflowermural The crash file you posted is pretty dated. Is there anything fresher? What version of The Sims 4 client are you using? You can get the version from the Default.ini file if you're unable to get to the main menu.
  • wildflowermural's avatar
    wildflowermural
    6 years ago

    @dzm06 

    Hi, thanks for having a look. I posted the "lastexception" file because the previous poster asked for it specifically after I posted a screenshot of my Sims 4 folder. I wasn't sure where that file came from originally or even what it was! Unfortunately I haven't saved other crash reports, though I could get one next time I experience the issue.

    Weirdly, no Default.ini file exists in my Sims 4 documents folder -- I looked in each folders and ran a search of my full computer as well. I .ini files I have are Events, Options, and User Setting. I did a full game update on November 5, if that helps at all.

    • dzm06's avatar
      dzm06
      6 years ago
      @wildflowermural No worries. IN the Documents/Electronic Arts/The Sims 4/ folder you should find a Config.log file. There's all kinds of awesome stuff in it. At the very top is information about the game applications itself including the version. Below that is a lot of handy information about your computer (model number, OS version, etc). Can you share this stuff?
      • wildflowermural's avatar
        wildflowermural
        6 years ago
        @dzm06 Alright, I'm running version 1.56.55.1220 of the Sims. Looks like this is the 10/23/19 update.

        As for computer information, I posted my OS version (Mojave v 10.14.5) and such above in my original post -- is there something else you need specifically?

        Thanks again for your help!

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