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kirstym91's avatar
kirstym91
5 years ago
Solved

Sims 4 saved games disappeared

Hi,

Today I updated my Origin and Sims 4, having not played it in a month or two. I also installed a couple of new packs. When I booted it up it behaved as though the game was newly installed. All of the saved games were gone. The saves folder is new and completely empty.

I have run a search on the Mac for Sims 4 and another saves folder.. nothing.

I have never had an issue like this before.. any ideas where my saves could've gone?

Here are my computer specs:

  Model Name: MacBook Pro

  Model Identifier: MacBookPro9,2

  Processor Name: Dual-Core Intel Core i5

  Processor Speed: 2.5 GHz

  Number of Processors: 1

  Total Number of Cores: 2

  L2 Cache (per Core): 256 KB

  L3 Cache: 3 MB

  Hyper-Threading Technology: Enabled

  Memory: 16 GB

  Boot ROM Version: 233.0.0.0.0

  SMC Version (system): 2.2f44

  Serial Number (system): C02JKVV4DTY3

  Hardware UUID: 0A0436AF-BCB3-523D-B4FF-F8FFD41BA4C1

  Sudden Motion Sensor:

  State: Enabled

mac
  • Bluebellflora's avatar
    Bluebellflora
    5 years ago

    @Rosieekate

    I don't mind at all! It's great to keep identical issue posts in the same place 🙂

    Your issue is the Electronic Arts folder is within another folder called Personal in the Documents folder. It needs to be directly in the Documents folder.

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  • AmberLiiza's avatar
    AmberLiiza
    3 years ago

    I'm having the exact same issue, every single folder inside my Sims 4 folder is empty. All my saves, mods and trays are gone and I don't know what happened. It was after the update. I will literally pay you fix this, I lost all 2300 hours played, 2.5 years lol. I will pay you.

  • j11hprfoqep0's avatar
    j11hprfoqep0
    3 years ago

    Hello -- 

    I read through the forum and this happened to me. I looked for the old save files and something did come up. However when I opened it and the game it was the newest save file I had made when I was troubleshooting earlier today - not my original 500+ hours save. I'm guessing since that doesn't come up it's gone forever?? ): 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 years ago
    @j11hprfoqep0

    Did you try the save in the iCloud archive folder on your Desktop? You need to move it to the Sims 4 > Documents folder.

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