Sims 4 screen turns black when main menu is supposed to show up

My sims 4 screen turns completely black right before the main menu should pop up. It does load and the initial loading seems to be normal. Also, the mouse and the music are normal but screen is black. I have tried everything (uninstalling, removing mods, removing cache, reinstalling origin, etc). I also moved my entire folder to the desktop and tried to reboot sims but same issue persisted.

Please see below for the instructions I followed step by step but did not work. 

https://help.ea.com/help/origin/origin/how-to-reset-origin-on-mac/ Firstly you need to follow this troubleshoot okay and if this not works then you need to https://help.ea.com/help/origin/origin/programs-that-may-cause-conflicts-with-origin/ follow this and then https://help.ea.com/help/ea/ea-desktop/close-background-applications/and then you need to https://help.ea.com/help/faq/clear-cache-to-fix-problems-with-your-games/ clear the cache and you need to uninstall the game and the EA app after that you need to https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/ boot the Pc through this link and then after this you need to install the game https://www.origin.com/store/download .

I am on a mac as well. Please help- the chat agent told me to come here.