the loading screen has been stuck for over 10 hours sims 4 (mac)

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Rarely (0% - 9%)
What is your current game version number? most recent
What expansions, game packs, and stuff packs do you have installed? none
Steps: How can we find the bug ourselves? the loading screen has been stuck since last night and i cant do anything to it. i cant restart my game nor uninstall sims. i researched how to close the screen and nothing has worked. After i added one hair mod, i tried to start the game and see what it looked like. i deleted the mod now because my game has been stuck for hours.
What happens when the bug occurs? the screen is stuck and i cant close it. i cant shut down my imac, i cant restart it and i cant close sims.
What do you expect to see? please fix my game so that the loading screen isn’t there anymore and i can close imac
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. after downloading ONE mod, the game was normal and i went to the changing area and the loading has been stuck ever since last nice at around 10pm

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hello