The Sims 4 DLC purchased via Steam not accessible on Mac

Hi everyone,

I’m posting here regarding an issue with my DLC access in The Sims 4.

I have purchased multiple expansion packs and additional content through Steam on Windows. My Steam account is properly linked with my EA App account, and synchronization between the accounts is active.

On my MacBook, all DLC appear as owned both in the EA App and in-game. The content is visible, including the worlds, but everything is greyed out and labeled as “Available on Windows,” which prevents access and use.

When I go to marketplace in the game , then my packs , I am able only to install the kits, the packages and etc. are staying in gray and are not to be clickt..

I have already gone through all standard steps such as reinstalling the game, repairing it, clearing cache files, and reconnecting my accounts. The behavior remains unchanged.

At this point, I’m looking for clarification or guidance from anyone who has experienced a similar situation or has insight into how this can be resolved.

Thanks in advance.