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Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
Follow these steps to launch a new clean game - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163
What cache files did you clear? I never really understand why Mac users say this, it's not a Windows PC.
My computer is on MacOSCatalina, version 10.15.7, the model is a Macbook air 13-inch from 2017, it has an i5 processor, 8 GB 1600 MHz of memory, Intel HD Graphics 6000 1536 MB. I have been attempting to play the normal version of the game. I'm not running any antivirus. I've tried to repair the game multiple times but it still crashes. I've tried removing my mods and cc but it still crashes. I've also tried uninstalling but that didn't fix it either. I tried moving my sims 4 folder out so the game could regenerate a new one but it still crashed after I opened the game. I also tried disabling origin but the game crashed. I cleared all the cache files in the cache folder. I hope that helps!
- Bluebellflora4 years agoHero+@Fevrixr
Is there a lastCrash file in the Sims 4 folder? If so, could you copy and paste the contents in a post here please.
Those are just jpegs in the cache folder, the worst they can do is take up space on your Mac.- 4 years ago
I do not see any.
- Bluebellflora4 years agoHero+@Fevrixr
Hmm. Bit of a worry that it won't even play a completely clean game with a new TS4 folder. You didn't move over any of the contents of your existing TS4 folder such as saves?
At what exact point during the game process is it quitting? Before it gets to the main menu? After you try to load a save? In CAS? In build mode? Live mode? With a specific family? On a particular lot?
What is your computer setup? Do you play with your Mac on your lap? On a hard surface? Elevated? With an external display?
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