Hi!
Just having a problem with my game where Sims have weird irregular shadows over their bodies, this only occurs when outside, and they look perfectly normal whilst inside. I've tried uninstalling/reinstalling, removing all mods and cc, and repairing the game but I've had no luck so far. I play on a 2015 Macbook Pro, through bootcamp on windows, I've also tried playing natively on OS X and have still had the shadow issue. Any help would be much appreciated.
Please can you provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
Are those images from OS X or Windows?
And lastly, what are your graphics options in the game set to?
Hi @Bluebellflora,
The images are from Windows, my graphics settings are set to:
Sims: Very High
Objects: Medium
Lighting: Medium
Reflections: Low
Visual Effects: High
Edge Smoothing: Medium
3D Scene Resolution: High
View Distance: High
I have uncompressed sim textures checked, and post processing effects and laptop mode unchecked.
Model Name: MacBook Pro
Model Identifier: MacBookPro12,1
Processor Name: Intel Core i7
Processor Speed: 3.1 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 4 MB
Memory: 16 GB
Boot ROM Version: MBP121.0167.B16
SMC Version (system): 2.28f7
Those aren't the full specs. please just provide them as asked for in the link. I know it can seem irrelevant but it's actually very important. Especially when compared with the settings you have your game on 🙂
Sorry for the slow reply, I've been without wifi the last few days (painful is an understatement😞) anyway, I've found a fix for now, minimising the game and then re-opening it seems to fix the issue, but I have to do it each time I start the game. Hopefully this is fixed in a future patch, is there anyway to let the Guru's know about this issue? Thanks for all the help.
@Josephhx This could possibly be a bug, but it could also be an issue with your computer 🙂
I believe that is the reason @Bluebellflora has asked for your system info so we could rule out your machine. Could you please post your system info? You can gather this info by following the steps in the following @Bluebellflora post: http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
Thank you!
