nbc555 Are you absolutely sure this is the correct account? Signing into the wrong one is a common mistake these days. Even if you think this is the right account, please go to ea.com, login, and open Account Settings > Order History, then look for your purchases. If they're not there, this isn't the correct account.
If need help finding the right account, please contact EA customer support, and choose the live chat option. If you don't see it, choose a slightly different category, and/or choose one that allows you to continue without logging in.
