This afternoon I played the sims without problems. As soon as I did the update I closed the game and I can't start it anymore. Only the EA app opens. Whether I click on the sims icon or if I try to start it from the EA app, it seems that the app closes and opens again, but the game doesn't start :_((
does anyone have the same problem? are there any solutions? i was working on a creation :-(((
I am having the same issue. I play the game both on my laptop and my desktop. I did the base game update for the New Death expansion. Played it once and everything was great. tried it again and it launches the game window and then does nothing else. Even when I force quit that window the EA app still says the game is running. I have to restart my computer before I can try again. I uninstalled , removed everything from the directory, reset eveything. Still nothing works. How ever I can still play on my laptop with no problem. The are both Windows 11 computers and the laptop is about 10 years older, the desktop is just under 2 years old.
arismile89 If you use any mods or custom content at all, please move the Mods folder to the desktop and delete localthumbcache.package. You don't need to save your progress; this is just for testing. And if you have any files in ConfigOverride, please delete them.
If that doesn't help or isn't relevant, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.
If you get another crash, please provide a dxdiag. Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the camera (Insert Media) icon included with the other formatting buttons.
I tried attaching it and it would not allow me to.
so here is the begining of it.
----------------
System Information
------------------
Time of this report: 11/1/2024, 09:29:33
Machine name: EARTHDAWN
Machine Id: {83989230-5A23-46D1-BE8B-FE3CD1140ABF}
Operating System: Windows 11 Pro 64-bit (10.0, Build 26100) (26100.ge_release.240331-1435)
Language: English (Regional Setting: English)
System Manufacturer: ASUS
System Model: System Product Name
BIOS: 2103 (type: UEFI)
Processor: 12th Gen Intel(R) Core(TM) i7-12700K (20 CPUs), ~3.6GHz
Memory: 32768MB RAM
Available OS Memory: 32510MB RAM
Page File: 12387MB used, 52889MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 168 DPI (175 percent)
System DPI Setting: 288 DPI (300 percent)
DWM DPI Scaling: Enabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.6.2
Auto Super Res Version: Unknown
System Mux Support: Mux Support Inactive - Ok
Mux Target GPU: dGPU
DxDiag Version: 10.00.26100.2161 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Display Tab 3: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Intel(R) UHD Graphics 770
Manufacturer: Intel Corporation
Chip type: Intel(R) UHD Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_4680&SUBSYS_86941043&REV_0C
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16382 MB
Dedicated Memory: 128 MB
Shared Memory: 16254 MB
Current Mode: 3840 x 2160 (32 bit) (60Hz)
HDR Support: Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.641602,0.330078), Green(0.301758,0.601562), Blue(0.150391,0.060547), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.010000, Max Luminance = 1499.000000, MaxFullFrameLuminance = 799.000000
Monitor Name: Generic PnP Monitor
Monitor Model: SAMSUNG
Monitor Id: SAM723F
Native Mode: 3840 x 2160(p) (60.000Hz)
Output Type: HDMI
Monitor Capabilities: HDR Supported (BT2020RGB BT2020YCC Eotf2084Supported )
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: AdvancedColorSupported
Using DDisplay: Yes
WCG: Wcg Supported
Active Color Mode: DISPLAYCONFIG_ADVANCED_COLOR_MODE_SDR
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4ec1a03daa49235f\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4ec1a03daa49235f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4ec1a03daa49235f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4ec1a03daa49235f\igd12umd64.dll
Driver File Version: 32.00.0101.5972 (English)
Driver Version: 32.0.101.5972
DDI Version: 12
Adapter Attributes: HARDWARE_TYPE_GPU,D3D11_GRAPHICS,D3D12_GRAPHICS,D3D12_CORE_COMPUTE,D3D12_GENERIC_ML,D3D12_GENERIC_MEDIA
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1,1_0_CORE
Driver Model: WDDM 3.2
Hardware Scheduling: DriverSupportState:AlwaysOff Enabled:False
Displayable: Supported
Graphics Preemption: Triangle
Compute Preemption: Thread group
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Integrated
GPU Mux Support: Experimental, None - Unknown Error
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:True Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 8/18/2024 8:00:00 PM, 2656424 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-05C0-11CF-A764-F1A6A3C2ED35}
Vendor ID: 0x8086
Device ID: 0x4680
SubSys ID: 0x86941043
Revision ID: 0x000C
Driver Strong Name: oem21.inf:5f63e5343a1d2d33:iADLSD_w10_DS:32.0.101.5972:PCI\VEN_8086&DEV_4680
W_socrates88 Please provide a dxdiag. Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
W_socrates88 Make sure the dxdiag is saved as a .txt file, and try attaching it using any of the buttons that allows for it. I do want to see the entire thing. The first part doesn't have nearly enough information to be thorough. If you really can't make it work, upload the dxdiag to a third-party filehosting site (Google Drive or whatever you want to use) and link it here.
I do see one detail though, which is that your monitor, or at least you first one, is plugged into the motherboard rather than the GPU you probably have installed. So please switch that over, with your computer off. Any sort-of-new GPU should have an HDMI port.
