Forum Discussion

Ariiww2010's avatar
Ariiww2010
New Novice
12 days ago

All my save files are gone

I was trying to play the Sims 4 earlier today, but it wouldn't load my game. I had just downloaded cc, but I already checked and that wasn't the problem. So I downloaded the Mod Conflict Detector so ...
custom content (cc)
updates
  • puzzlezaddict's avatar
    puzzlezaddict
    11 days ago

    Ariiww2010  Did you already have a Sims 4 folder on your desktop?  If so, that might explain the problem: the system can't have two files or folders with the same name in the same location.  You would have been asked to keep the original or replace it with the new version, in some form, and keeping the original would mean the new files could get combined with the old, or deleted entirely.

    I understand you don't use OneDrive, but if it's even running in the background, it could be a problem as well.  So please double-check.  You'd see a cloud icon in the lower-right corner of your screen, or possibly in the Tray—click the ^ icon to open it.

puzzlezaddict's avatar
puzzlezaddict
Hero+
12 days ago

Ariiww2010  So you're saying there are no files inside the saves folder in the Sims 4 folder you moved?  That's where they should be, and considering your mods and custom content are present, I'm surprised the saves alone would disappear.  Or maybe I'm misunderstanding and your mods and cc are elsewhere?  Please let me know either way.

Please also let me know whether OneDrive is running on your computer.  Even if you never use it, OneDrive could have synced your files, both causing the problem and perhaps giving you a workaround.  Please see the first post of this thread for more information.

https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-saves-user-content-disappearing-PC/td-p/12475370

  • Ariiww2010's avatar
    Ariiww2010
    New Novice
    12 days ago

    The saves folder has a few files in them, but I think that's because I've put the Sims 4 folder on my desktop and launched the game before. So now there's saves in the folder from the last time I did that, but those aren't the ones I want. For some reason when I did it this time, everything was just gone. The last time I put the Sims 4 folder on my desktop, it saved all of my saves and everything and I was able to put it back into the Electronic Arts folder and get everything back. My cc is on my laptop since I downloaded it, but it's not in the Mods folder. I also don't use OneDrive.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.

564 PostsLatest Activity: 2 days ago