Black Screen (no signal) after game update

c45fd0132bdd5d67  Please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.

If you still can't play, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

Thanks for offering to help.  I moved the folder to desktop but still got the black screen.  Attaching the dxdiag report.

c45fd0132bdd5d67  Please do a clean uninstall and reinstall of the graphics driver, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

If that alone doesn't help, please disconnect all your audio devices and restart your computer.  If the game works, you can reconnect the devices, one at a time and restarting afterwards, to see how the game responds.  It may be that one of them is the problem, in which case let me know which one.

c45fd0132bdd5d67  You shouldn't need to use DirectX 9 mode at all.  DX11 mode should work fine on your system.

If you want to repair DirectX 11 in general, sfc (paired with DISM) should do the trick:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes, and enter
• Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.