Forum Discussion

superman4891's avatar
superman4891
Seasoned Newcomer
24 days ago

black screen

Why isn't my game working it hasn't been working since the new update and every times i opened my game it won't work for some reason and the loading screen has change and like i can't gat into my game can Anyone help me?

4 Replies

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    23 days ago

    Move your mods folder to your desktop and delete localthumbcache.package then test the game.

  • superman4891's avatar
    superman4891
    Seasoned Newcomer
    23 days ago

    I have try but it still doesn't work and i try re downloading the game and it still doesn't work.

  • superman4891​  Please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.

    If you get another crash, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.51,917 PostsLatest Activity: 17 hours ago