can’t even open the game
is anyone else not even able to launch the game?? i’ve been trying for over 24 hours at this point even though my game was initially fine after downloading the update. even after clearing cache, checking for corrupted files, checking steam, etc. when I try launch the game through my desktop shortcut, it will open EA, show a loading bar and say “preparing game” but then it just crashes, no error message or anything. I just paid for a bunch of new add-ons and i’m getting so annoyed I can’t even access them
ariareadykids kidsimer As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/