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kotrakool's avatar
kotrakool
Seasoned Newcomer
5 days ago
Solved

Cannot play Error Code 22

Hi
After the latest update, I can no longer play the game.
- Loading a save causes the issue shown in the attached images.
- Selecting New Game causes the game to crash.
- I can only play the scenario with the provided family, but I am unable to save.
I do not have any mods installed, and I did not experience any issues with the game before. I have already tried uninstalling and reinstalling the game, but the problem still persists.

Please help.

crashing
  • kotrakool's avatar
    kotrakool
    3 days ago

    Hi, puzzlezaddict​ 
    I do not have any antivirus software installed apart from Windows Defender.
    Following your suggestion, I deleted the Sims folder in Documents, but this caused the game to crash unexpectedly. It also showed an error saying I had run out of memory, which seemed strange because I can still run other high-graphics games without any issues.

    So, I went back to Windows Defender, added both the main game folder and the Saves folder to the exclusion list—and that seems to have resolved the problem.

    It might be related to a recent Windows update. The last time I played, on 29 April 2025, everything was working fine.

    Anyway, thank you everything is working now.

3 Replies

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 days ago

    kotrakool​  Please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet, not even from the Gallery; just start a new save and see how it runs.

    If this doesn't help, please let me know what antivirus you use.

  • kotrakool's avatar
    kotrakool
    Seasoned Newcomer
    3 days ago

    Hi, puzzlezaddict​ 
    I do not have any antivirus software installed apart from Windows Defender.
    Following your suggestion, I deleted the Sims folder in Documents, but this caused the game to crash unexpectedly. It also showed an error saying I had run out of memory, which seemed strange because I can still run other high-graphics games without any issues.

    So, I went back to Windows Defender, added both the main game folder and the Saves folder to the exclusion list—and that seems to have resolved the problem.

    It might be related to a recent Windows update. The last time I played, on 29 April 2025, everything was working fine.

    Anyway, thank you everything is working now.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 days ago

    kotrakool​  It's very possible that Defender updated in a way that can impact Sims 4 in the last few days.  I saw a couple other reports of this particular error, not nearly enough to say Defender is blocking the game all the time, but you may not be the only one.  Anyway, it's good to know that setting exceptions helps, as it usually does in these cases.

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