I have a problem every time I play Sims - it gets stuck on the loading screen whenever I try to save the game. It is so bad to the point that I have to restart my computer and everything I had done has not been saved. Therefore, I cannot make any progress, or play in any way and it is truly just pointless.
I hope someone can help because I really would like to get back to my game.
I have removed the mods and everything, but nothing has helped.
Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?
Best is to delete the ones you have, then trigger the error and check if new ones are created.
If that is the case, please upload them to a new post in this thread.
Please either create a .rar file to upload or copy/paste the content into your post.
Deleting the file won't fix your issue. Uploading the file is meant for troubleshooting.
@itskachhh Does this happen with all saves, or only the one you're currently playing? Please test a new save for comparison's sake if you haven't already, and do so on a default EA lot with new sims (nothing from the Gallery on either count) in a base game world.
If OneDrive is running on this computer, whether you deliberately use it or not, please pause syncing. You can do so by clicking the cloud icon in the lower-right corner of the screen; if you don't see it, click the ^ icon.
Otherwise, if the new save is affected too, try playing with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
@puzzlezaddict It happens with other saves as well, unfortunately, so I cannot make progress anywhere. I tried to play with your suggestion to go offline and it did not work. The game is still stuck on the saving screen and I have to force quit it.
Are there other steps I could do since this doesn't work?
@itskachhh Please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just start a new save and see whether you can save your progress.
If this doesn't help, please try playing in a new admin Windows account. Make it local, as in, don't link it to your Microsoft account. You'll be able to launch Sims 4 without reinstalling anything. Here again, start a new save and see whether you can save your progress. This is more of a test than a fix, to see whether the problem is limited to your account (e.g. a permissions issue with the Documents folder) or more global.
finally. someone with the same problem as me. i have this too. it first started out intermittently, but has progressively gotten worse. the game is unplayable for me now. seriously contemplating whether to just wait for the new update, or just save my game saves and mods, and reinstall the game.
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