I've been having this issue for about 3 days now; I can't launch the game. Every time I do I get an error message saying there was an "initialization error" (attatched). I've tried SO many fixes and spoken to multiple EA agents but nothing I've done has helped (including repairing the game, uninstalling+reinstalling, clearing the cache, turning off origin in-game, turning off controlled folder access, and more. I also realised when I tried to make a backup folder that I can't even move or copy/past the sims 4 folder in the EA folder in my documents. When trying to copy it to my desktop or move it to my desktop or elsewhere, nothing happens. It just doesn't move.Please please help lol

@saikikugou This sounds like a case of your security software blocking the user folder. Please see this thread: https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Anti-Virus-blocking-User-Folder-Screenshots/td-p/9572695

@saikikugou Please post your computer's dxdiag how to get dxdiag Then attach the txt file that was created on your desktop to the paper clip in the lower right of the forum response window.

@roberta591 Thanks for the reply! I just attached the dxdiag

@saikikugou It looks like the computer is trying to update Windows 10. First check to see if there are any upfates for Windows. Then free up as much space on the system device (drive c) as you can. Then try the game.

@roberta591 There are no updates showing, apart from "optional updates". I will go & try to clear device space now. Thanks 🙂

can't move/copy+paste sims 4 folder, can't launch the game

11 Replies

roberta591
Hero (Retired)
5 years ago
@saikikugou Please post your computer's dxdiag how to get dxdiag Then attach the txt file that was created on your desktop to the paper clip in the lower right of the forum response window.
saikikugou
5 years ago
@roberta591 Thanks for the reply! I just attached the dxdiag
roberta591
Hero (Retired)
5 years ago
@saikikugou It looks like the computer is trying to update Windows 10. First check to see if there are any upfates for Windows. Then free up as much space on the system device (drive c) as you can. Then try the game.
saikikugou
5 years ago
@roberta591 There are no updates showing, apart from "optional updates". I will go & try to clear device space now. Thanks 🙂
jpkarlsen
Hero (Retired)
5 years ago
@saikikugou
This sounds like a case of your security software blocking the user folder. Please see this thread: https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Anti-Virus-blocking-User-Folder-Screenshots/td-p/9572695
saikikugou
5 years ago
@jpkarlsen I thought that could be the case but I already tried that multiple times and it hasnt made a difference... unless I have some security software that I don't even know about blocking the game, because I only changed Windows Security since it's the only one I think I have.
roberta591
Hero (Retired)
5 years ago
@saikikugou Yoou might want to check out this post - sims 4 error Make sure the game is allowed through firewall.
saikikugou
5 years ago
@roberta591 No luck for me. Maybe I'm missing something simple but I've followed the steps and it hasn't changed a thing.
roberta591
Hero (Retired)
5 years ago
@saikikugou You need to MOVE or copy and paste the game folder in the user documents folder to the desktop. This would be the first thing to try. Corruption or bad settings is a prime cause of the game failing to start. After you move or copy then delete the folder in the user documents folder when you start the game that folder will be recreated with fresh data. The other common reason for the game not starting is the game not allowed through the firewall. As you are using an educational version of Windows there may be some user privileges may be blocking the game. Did you try to start the game in the administration mode?
saikikugou
5 years ago
@roberta591 Yes I understand! Unfortunately the issue I mentioned in my post is that I CANNOT move the folder. It does not move or copy/paste. Yes, I have tried starting the game in administration mode, thanks though! 🙂 I don't think the Educational version should be an issue since I have played the game for years previously with no issues.