Ok this is just about driving me insane. Tried to load up Sims earlier tonight, forced to switch from Origin to the EA app. Downloaded the EA app, signed in, games are there but whenever I click to play I get some message about how the server has encountered a "mysterious error" and I should try again later.I've tried uninstalling and re-installing the EA app, clearing the cache, restarting the computer, turning off anti virus/firewall. I've signed in and out of the EA app several times. Sometimes it gives me the option to download my game (which apparently shouldn't be necessary and doesn't do anything anyway) and sometimes its just the "mysterious error" message with no other option available. One time it said something about how the purchase might have been made on another device by another user.. there is no other device and no other user. Has anyone got any ideas? anyone had a similar issue?

@grv0eczqztr9 The EA App is still not always fully functional, unfortunately. Try launching the game through Origin instead. You can download it from the link here: https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666 If you can't play through Origin either, please run a dxdiag and attach it to a post. https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

@grv0eczqztr9 In the EA app did you try repair game? Switching from Origin to the EA app seems the game needs to update (or patch or something). Once you get the game to run under the EA app DO NOT open the game under Origin. I no longer have Origin installed and the game is running just fine on two new gaming rigs using just the EA app. The first computer I installed the game under Origin and when you opened the game you get redirected to the EA app My Collection page and the game updated automatically. The second computer I installed the game from the EA app. I recommend backing up your game data before you try the repeair.

@puzzlezaddict Thanks for the reply. Unfortunately I'm unable to launch through Origin. I had been able to until last night when I was forced to switch to the EA app, which automatically uninstalled Origin.

@roberta591 Hi thanks for replying. I can't find a repair option in the EA app. I know where it was in Origin, but in the EA app the closest thing seems to be app recovery>clear cache.. which I have tried several times.I'm not able to have both Origin and the EA app installed and usable at the same time. Installing the EA app automatically uninstalls Origin.

Can't play after EA app switch | EA Forums

14 Replies

puzzlezaddict
Hero+
3 years ago
@grv0eczqztr9 The EA App is still not always fully functional, unfortunately. Try launching the game through Origin instead. You can download it from the link here:

https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666

If you can't play through Origin either, please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
roberta591
Hero (Retired)
3 years ago
@grv0eczqztr9 In the EA app did you try repair game? Switching from Origin to the EA app seems the game needs to update (or patch or something). Once you get the game to run under the EA app DO NOT open the game under Origin. I no longer have Origin installed and the game is running just fine on two new gaming rigs using just the EA app. The first computer I installed the game under Origin and when you opened the game you get redirected to the EA app My Collection page and the game updated automatically. The second computer I installed the game from the EA app. I recommend backing up your game data before you try the repeair.
grv0eczqztr9
3 years ago
@puzzlezaddict Thanks for the reply. Unfortunately I'm unable to launch through Origin. I had been able to until last night when I was forced to switch to the EA app, which automatically uninstalled Origin.
grv0eczqztr9
3 years ago
@roberta591 Hi thanks for replying. I can't find a repair option in the EA app. I know where it was in Origin, but in the EA app the closest thing seems to be app recovery>clear cache.. which I have tried several times.
I'm not able to have both Origin and the EA app installed and usable at the same time. Installing the EA app automatically uninstalls Origin.
ashjoeksa
3 years ago
Hi. I have contacted EA support three times now because I have the same problem, not only on my desktop but laptop as well. The sims 4 is downloaded but it says an update is required. Which I get a download error message and to try again. I'm starting to get frustrated as I have been unable to play since the switch from Origin. For some reason the third person I talked to from EA support told me to post my question here, but I see there has been no help either.
DeanXeL
3 years ago
@grv0eczqztr9 to repair in the EA app, click the game in your installed games (make sure not to auto-start it!)
Then click manage. In the drop-down there should be your repair option.

it's a bit weird it uninstalls though, I still have both programs on my pc.
puzzlezaddict
Hero+
3 years ago
@grv0eczqztr9 Some people can still reinstall Origin, with the EA App still present and both apps will work. (Some are stuck with the EA App for whatever reason.)

If you can't run Sims 4 even after repairing as described, please let me know whether you can in fact still use Origin. Please also run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
puzzlezaddict
Hero+
3 years ago
@ashjoeksa Please clear the EA App's cache:

https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

then repair the game: open My Collection, hover over the Sims 4 icon, click the three dots, and select Repair. Then try to update again if required.
grv0eczqztr9
3 years ago
@DeanXeL Thanks for the reply. The game is not appearing in my "installed games". It only appears in "my collection". There are three dots in the top right of the icon, when I click this I see the word "Loading" which is greyed out, and an option to "manage add ons". If I click manage add ons a list of all the DLC I have bought pops up with the word "Loading" greyed out next to each one.
grv0eczqztr9
3 years ago
@puzzlezaddict Hi Thanks for the reply. Problem is when I click the three dots on the sims 4 icon the only 2 options are "Loading" which is greyed out and "manage add ons" which just list the DLC I've bought with "Loading" greyed out next to each one. There's no option to repair in there.