Can't redeem codes
Hi, I've bought some expansion packs for Sims 4 and tried to redeem the codes, but it doesn't work in the EA App or on the EA website. It always says it's invalid or there was a problem. Even though...
Forum Discussion
So I've found a solution which worked, which leads to the bug of the redeem tool, either in EA App and EA Website.
A friend of mine tried to redeem the codes and all of them worked fine for him. For me it always showed invalid. After he entered them, they somehow got unlocked again for me and I could redeem them in my account. I don't know if there is any bug in my account or the redeem tool, but it's pretty annoying that I can't redeem anything myself.
It is not possible to redeem a code twice. Once it is redeemed it is tied to the current account and can not be changed.
I'm having this same issue, now my codes are saying invalid entirely after being accepted before. I've tried everything from clearing my cache, deleting sims redownloading, deleting ea, trying on the website trying on the app. now I've contacted EA and been told to wait 24 hours..
A code can only be redeemed once. As you can see it succeeded so just download the pack on your account.
Rosevcherry Hi, I'm having the exact same problem. Have they gotten back to you with a solution, or were you able to fix it?
