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krixxcross07's avatar
krixxcross07
Seasoned Newcomer
2 months ago

Computer crashes when launching game - MEMORY_MANAGEMENT error

My game has been crashing since the November 4th Update and I'm not sure what's causing it. Everytime I try to launch the Sims 4 the computer crashes and I get a MEMORY_MANAGEMENT error. All of my drivers are up to date and my mods are removed. I've tried repairing the game and the computer crashes mid repair. I've attached my dxgdiag

1 Reply

  • krixxcross07​  The memory management crashes are coming from Windows, so the problem isn't the game itself (even if the game is the trigger).  Does your computer have one 8 GB memory module, or two 4 GB modules?  I ask because in the latter case, a useful test would be to remove one of the sticks and try playing with only the other.  Sure, having only 4 GB RAM would be limiting, but if you didn't open anything else while playing, you'd be okay for long enough to see whether the error happened again.  If it did, you'd remove the second stick and put the first back, into its original slot of course, and test again.