I’ve spent 2 days scrolling through the forum, trying to see if there’s something wrong inside my pc, redownloading, repairing and nothing has helped the crashing. I’ve never had this issue running any game but after downloaded Enchanted by Nature sims in unplayable. I have no mods and put my settings lower to help.
Are they planning on fixing this?
here it is
it finally generated a crash file this time I was trying to replace a lot
ManicPot8to Sorry for the late reply. Your new dxdiag lists the same errors as the old one, so it looks like none of the suggestions cleared anything up. So please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.
If the game freezes or crashes in a clean boot, please try again, except with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
If this doesn't help either, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
When testing, please play in one of the base game worlds, and don't use existing Library items or download anything from the Gallery, to keep things as simple as possible. If that all works fine, you can try an expansion world or a Library/Gallery household build (one at a time) and see how it goes.
It’s time the team acknowledged that the issue lies with the game’s stability, not our systems. My computer is more than capable, with ample space and power to run The Sims 4. This wasn’t happening until the most recent pack, and I’m not interested in being told to run more diagnostics or jump through hoops.
Every time we report these crashes, we’re sent in circles while the core issue goes unaddressed. I can’t get anything done. One day the game runs for six hours, the next it crashes within minutes. It’s completely unpredictable, and I’m done wasting time.
Until stability is genuinely addressed, I won’t be spending another cent.
ManicPot8to I've merged your new post with the thread where you were posting previously. My last comment still stands: the clean reinstall of the graphics driver didn't fix the driver's crashing issues. Your newest dxdiag contains two new driver crashes, plus some crashes of the USB 3 driver, plus some BSODs. For the USB 3 driver, fixing it may be as simple as unplugging all your USB 3 devices and restarting your computer, then reconnecting them.
Sims 4 doesn't cause BlueScreens or graphics driver crashes on a healthy system. It just doesn't. No software developed by professionals could get out of internal testing if it did. So while the game may be the trigger for your crashing, it's not the fundamental problem. I still think the clean boot is the next troubleshooting step here.
If you'd rather try something else first, or the clean boot doesn't help, try running Microsoft's Driver Verifier, which you can find here, along with instructions:
https://learn.microsoft.com/en-us/windows-hardware/drivers/devtest/driver-verifier
Thanks for the follow-up. Just to clarify: this is a brand-new machine, custom-built for gaming and content creation, and I’ve only had it since January. I ran Driver Verifier, identified the faulty drivers, cleaned everything out, and reinstalled fresh. Since then, I haven’t had any BSODs or driver crashes.
That said, Sims 4 is still consuming an excessive amount of RAM. I remember there being something about a memory leak in the past, and unless it’s been quietly patched, the issue seems unresolved. I understand the argument that a healthy system shouldn’t crash, but when the only instability I’m seeing is tied to this one game, it’s hard not to point back to it.
I’ve already done a Sims folder reset and repaired the install and so I wanted to note that even on a clean, system, Sims 4 is still behaving erratically. I get constant LEs and UI exceptions, this isn't my computer's fault.
ManicPot8to A memory leak wouldn't cause a BlueScreen, and game crashes are an entirely different matter. Those can definitely be Sims 4's fault, but when you're getting BSODs, that's the first and most important problem to address.
What world(s) and lot(s) are you using, and does the game run better in a base game world? I'm not saying you can't use the rest of your content, only that this is a useful test. Please try with fresh sims and a blank or default EA-made lot, nothing from the Gallery or your own library.
There have been a few different known bugs that cause blatant excessive memory use, not necessarily a "leak" in the strictest sense, and thse have been patched rather quickly. That's not to say that there isn't a more subtle issue right now, only that it's not a persistent ongoing single issue so much as a somewhat common symptom with various and often unrelated causes.
I was playing in Innisgreen (the newest world) on a lot designed as a home business, running it as a daycare with unsupervised infants and toddlers. I noticed that when a sim is flagged to leave mid-interaction, the game forcibly resets them, even if they’re actively engaged. After this happened a few times, the game froze completely and had to be force-closed.
I’m already running tests in a fresh save on a clean lot in Newcrest(anticipated that suggestion). While the behavior isn’t as severe, RAM usage is still unusually high, even when the game is idling and the sim isn’t being directed. I've been at this about an hour slowly adding things to the lot). The biggest spikes consistently occur during interactions with infants and toddlers.
ManicPot8to Several Innisgreen lots have been triggering crashes, perhaps all of them in Sprucederry and at least a couple in the one in the top left. If you'd like to provide a lastcrash generated while playing anywhere in Innisgreen, I can pass it along. Make sure it was generated with no mods or custom content present. The file would be in Documents > Electronic Arts > The Sims 4, and if you want to attach it to a reply, you'll need to delete its first line of text.
If you post a lastcrash, please also attach a fresh dxdiag to that post so that I can link just the one reply.
As for the high RAM usage elsewhere, the game has been getting a lot of performance adjustments lately. I'm not sure whether this is a mistake or an intended part of that ongoing process. After all, more assets loaded into memory means less of a delay in retrieving that info where necessary, and if your computer has the RAM to spare, it's not necessarily a bad thing to use more of it. But that doesn't mean the current implementation is the most helpful. And I'm reasonably sure this isn't the end of the process either.
