Forum Discussion

crinrict's avatar
crinrict
Hero+
5 years ago

[CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..)

There's currently an issue where some virus programs (namely AVG and AVAST) are blocking the user folder. There are several symptoms currently for this issue Taking Screenshots and Videos doe...
pc
chloeohhi's avatar
chloeohhi
5 years ago

Hey all! I’ve combed through the forums and nothing suggested so far has helped fix my game.

after the recent update, my game corrupted (my fault, I didn’t realise I had auto-updates on and mods installed) however I have since tried everything to fix it. I’ve even uninstalled the game, lost my saves and reinstalled the game but still nothing. Is anyone able to help? Would really appreciate it! 

- Chloe

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @chloeohhi What Antivirus program are you using ?
    • lsnishi's avatar
      lsnishi
      5 years ago
      @crinrict thank you for the help! I completely uninstalled Avast and turned off the controlled folder access protection off. And I still can see the gallery thumbnails, I just can't get them to load to DL/fave/comment. Someone said my tray folder might be too full (and I do have a lot in there of DL'ed sims, lots & rooms) but I have hesitated to do anything since I did not want to mess up my library. Not sure what to do now.
      • lsnishi's avatar
        lsnishi
        5 years ago
        @crinrict, forgot to mention that I turned off the controlled folder access protection in Windows Denfender....since I'll be relying solely on that from now on.

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