Forum Discussion

New Scout

25 days ago

dec 2 update through steam

4\__installer\DLC\fp01\__installer\cleanup.dat I get this error code when i try to download the patch through steam , according to steam the download was done, but when the patch is working, it comes up content locked. I had my mods in the game files the first couple of times, but the last few times i tried, they weren't there, i had moved them to a different folder in my comp.

✅ Fixes to Try
Clear EA App cache: In EA App → Help → App Recovery → Clear Cache. Restart and retry.

Run as administrator: Right-click EA App/Origin → Run as Administrator before updating.

Check firewall/antivirus: Temporarily disable or whitelist EA App/Origin.

Repair the game: In EA App → Library → Sims 4 → Manage → Repair.

Switch launcher: If you’re on Steam/Epic, try updating directly via EA App.

Retry later: Server congestion on patch day can cause “connection locked” errors. Waiting a few hours often resolves it.

I have cleared the cache, checked the firewall, checked the game in the app, and sees no line to repair under manage, no way seeing how to do the download through the EA app, the only thing it is does is to start play. I started last night and have been trying on and off for the past 12 hours and the whom basic time i am getting the content locked message, it gets to 99% and the stops and the message appears. One thing had me delete the EA app and then reinstall it, still no way to repair it, and since i have no desktop icon for it, i cannot run as admin

12 Replies

calwred
New Scout
19 days ago
i was playing Sims 4 through steam originally and then the update on DEC 2nd happened and for some reason it would update on steam, i tried multiple times, i asked about it on steam and they said it was a EA problem, and someone here said i would have to update steam. well I did a update on steam and the problem wasn't fixed. So i unistalled the game on steam and loaded it through the EA app. When it was on steam, i couldn't even play the game after the update, and now i can by using the EA App.
I don't need to unistall game from EA, if I did, and tried to install in steam, I would perhaps right back at square 1 and will be unable to play the game.
puzzlezaddict
Hero+
17 days ago
calwred I'm not saying you need to reinstall the Steam version in a vacuum, and in fact you don't need it at all if you own all your DLC through the EA App. But if you own content in Steam, then it's worth trying to get it back by reinstalling through Steam. And you wouldn't need to update since the fresh install would give you the current game version. It could still fail to install correctly, of course, but at least that wasn't your original issue.