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brayleighms's avatar
brayleighms
Seasoned Novice
2 months ago

Delay between click

Ever since the Sept update my game has been very glitchy and lagging. When I click on objects and other sims there is a huge delay before the actions actually come up and some of the actions just do not work or when they are almost finished with the action it glitches and they do the tpose and just stand there and it doesn't finish the task. I've updated mods, deleted mods, and tried the game without ANY mods and the problem is the same. 

  • I am experiencing this as well. 

    I reinstalled the game. I then even started a new save file. things were different but still massive lag and sometimes they would get stuck with a to do and can't move. 

    • brayleighms's avatar
      brayleighms
      Seasoned Novice

      Thank you, yes it is very annoying as I would like to play my old saves. 🙏

  • brayleighms  Does this happen in a new save?  Please test for comparison's sake and let me know.  Part of why I ask is that while there are a few interesting errors in your dxdiag, there's nothing that points to an obvious issue with Sims 4.

    If the new save is fine, try loading the old save again and emptying your sims' inventories.  If that doesn't help, move them to a different lot, preferably one with a default EA-made house (nothing from the Gallery or your own library).  You don't need to save your progress; this is just for testing.

    zephmeller12  Did you test brand-new sims in a default EA-made house?  If not, please do so now—some user-made lots are broken, even ones that used to work fine.  Some sims have issues too.

    If you still get lag, please provide a dxdiag as well.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the camera (Insert Media) icon included with the other formatting buttons.

    • brayleighms's avatar
      brayleighms
      Seasoned Novice

      puzzlezaddict 
      Thank you for the quick reply, on a new sim/save it works perfectly. However, on old saves, the delay is still present.

      I tried removing everything from the inventory, and moving households, but no luck there. Any suggestions are appreciated!!

  • brayleighms  Please split the household and place each sim on a separate lot, then see whether the problem is confined to one sim or affects all of them.  It would be interesting to know whether these sims have special characteristics as well—anything from an occult state to a mod-related trait you might have applied at some point.  Even removing mods doesn't always flush out their effects.

    • brayleighms's avatar
      brayleighms
      Seasoned Novice

      puzzlezaddictI tried separating them and the issues were the same for both sims. Neither have any special traits or are any occults    :( 

  • brayleighms  Did you ever use a custom freelance career?  It would have been removed with your other mods, but if it's still working, you could put it back, temporarily, and change your sims' careers to something else.

    From what I understand, from asking for advice (because I don't think I've seen this LE before), this particular error isn't harmful and should go away eventually.  In the interim, using "save as" might help, or it might not.

    How bad is the delay when clicking right now, with all mods removed, except possibly the freelance career if you used to have one?  If it's manageable, then waiting it out might be the best approach here.  But if not, the LE might be a distraction of sorts, with the real problem elsewhere, and we can go back to system-level troubleshooting.  In that case, please provide a fresh dxdiag.

    • brayleighms's avatar
      brayleighms
      Seasoned Novice

      puzzlezaddictI think I have a freelance chef mod but I wasnt using it in the save. The delay is at least 5 seconds (which isnt bad but in sims time it gets annoying) Here is a new dxdiag :) Thank you 

  • brayleighms  The issue here is that it's difficult to say whether this is purely a save issue, or only partly a save issue and partly a system issue.  Five seconds of delay in one save vs. none in a new save is a strong suggestion that something about the main save is the problem.  On the other hand, it's still possible that this save is taxing your system enough to bring out these symptoms where a new save does not.  So I'd like to go at this from both angles, at least for one more round of troubleshooting; feel free to complete these steps in whatever order you like.

    For the possible save issue, please try playing a different household within this save, preferably one you haven't played before.  If that household is fine, have them visit your main sims.  If that's fine too, switch back to your main sims and see how long it takes for the delay to reappear.  You don't have to save your progress through any of this.

    Separately, please save your main sims to your in-game library and place them in a new save.  Quit to desktop before loading that new save.  Let me know how it runs.

    For the system side, your current dxdiag lists a number of somewhat-generic Windows errors.  So regardless of the results of the tests listed above, please run a couple of basic checks of your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
    • Post the message you receive here


    Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

    If you're seeing this same delay in clicking in any instance other than the original one (your main sims in your old save), please try playing in a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

    When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

    Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.  If the clean boot itself doesn't help, repeat the test except with your computer offline.  You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.

    I realize this is a lot, but since the basics haven't helped and nothing in your dxdiag or LE points to an obvious problem, it might take some digging to get to the bottom of this.

    • brayleighms's avatar
      brayleighms
      Seasoned Novice

      puzzlezaddictthank you very much for your time and info! I will try this throughout today and post an update here

      this has been a lot of testing, so I want to say sorry for the trouble!

  • brayleighms  Please go into Documents > Electronic Arts > The Sims 4 and delete any file called lastexception you see.  Try to load the household again (you can have the sims in the same household), and then look for a new lastexception.  If you find one, please upload it here.  The simplest way is to open the file, delete the first line, and attach it as-is.

  • brayleighms  This LE is from a modded game.  Please delete the LE, remove your Mods folder, and try again to load the household.  It's important to delete the LE so that the new one you get, if one is created, contains only fresh data.