[EBN] Lots of crashing

iliekponiez​  Yes, you did that correctly.  I'm trying to get more info on these crashes related to lots in Innisgreen.  To be clear, your issues are with the treehouse lot and the pond lot in the same neighborhood?  I ask because I have reports of issues with the pond lot in Sprucederry as well.

And are the crashes still limited to when you exit CAS with your human sim, or have they changed or spread in some way?

If you have a new lastcrash file (let's say after you told Windows to use the high-performance option for Sims 4), I'd like to see it as well.  The file would be in Documents > Electronic Arts > The Sims 4.  You can copy the text and paste it into a reply here, or (possibly) attach it as a text file, or upload it to a third-party file sharing site and link it here.  If your post disappears, or I don't reply, please bump the thread—this site sometimes flags posts with this kind of text as spam, and the posts reappear later, but by then they're pushed down the forum and can be missed.

halloweenchild13​  I'd like to get some information from you as well:

• A list of the specific lots are affected, not just the neighborhood
• Any other context to the crashes, for example if the game only crashes when building or loading a new lot or coming out of CAS
• A dxdiag, as Crinrict described above
• A lastcrash, as described in this post, with no mods or custom content present

There does seem to be a pattern emerging, and I want to pass along all the information I can gather as soon as I have anything concrete beyond the fact that these lots might be broken in some way.

I noticed that! It seems like the game is generating a LOT of fairy townies, way more than any other kind of townie.

Hey so I've followed through all of the steps you've posted here in hopes of solving my own crashing issues since installing Enchanted By Nature and I've been having the same issue as OP. I seem to only get severe crashing in the new world in the "middle" neighbourhood. I'm also wondering if the crashing could also be related to the current bug, which is causing the game to generate NPC households at an alarming rate. 

Did I do this correctly? My laptop stays plugged in while playing. I believe it's been plugged during every crash, but I'll let you know if I forget to plug it in and the game crashes.

iliekponiez​  These DISM and sfc results are exactly what you want to see.  The Crystal Disk Mark results are on the slow side, but if you're not seeing any performance issues in general, that's okay.

I've seen at least one other report of the game crashing on these same lots, and I believe another performance issue tied to one of the lots, so there may be something about the lots that doesn't work properly.  But two reports isn't enough of a pattern to be sure.  One thing I did notice though about these examples is that they've all been happening on laptops with an integrated graphics chip and an Nvidia card.  That may not be a pattern since it's a common configuration, but it could be relevant.

On that note, please force your computer to use the Nvidia GPU when running Sims 4 all the time.  It should do so anyway, but it's easy to force.  First, open Windows Settings > System > Display > Graphics settings, click Browse, find TS4_x64 on the list, and choose the high-performance option.  Then right-click the desktop, select the Nvidia Control Panel, choose Manage 3D Settings > Program settings, find ts4_x64 on the list, and choose the Nvidia GPU.

And make sure your laptop is ALWAYS plugged in while you're playing, or at least tell me if you happen to unplug it and a crash happens afterwards.

Oops! I think I goofed and didn't run the DISM properly the first time. Here's the new result along with two crystal disk mark benchmarks. I uninstalled my game and reinstalled on my more expensive, and hopefully better, external hard drive. The benchmarks are for the new external hard drive. 

My game was once again running well until another crash, and I realized something; my game only crashes playing in the new Everdew neighborhood. No CAS or other crashes in any other neighborhoods. I tried playing both the pond and the treehouse lots. I really think something in Everdew is causing crashes.

Thank you so much for your help!

iliekponiez​  Sure, that's fine, in fact I was asking for the results rather than expecting you to know exactly what they meant.

For DISM, if you tell me you didn't get an error, that's good enough.  DISM is actually not helping directly; what it does is repair the Windows store, a sort-of-backup of the OS that sfc (system file checker) draws from to verify the OS files are intact.  So you run DISM to make sure that sfc can do its job and that its results are accurate.

Could I run a benchmark test and show it to you?

I can re-run the DISM for a better screenshot.

iliekponiez​  I can't tell from the first screenshot whether DISM ran to completion, but as long as you didn't see an error (and the wording would make it obvious it was an error), you're in the clear there.  The second screenshot is saying sfc did its job, so you don't need to worry about that.

Crystal Disk Mark is a way to test drives in a number of ways, including speed.  You could technically use either the x32 or x64 version, the same way other 32-bit apps run in 64-bit Windows, but you might as well use the x64 version.

The link I posted earlier includes instructions for installing and for running a benchmark.  For the latter, the most thorough approach would be to test sequential and random reads and writes, but in the context of Sims 4, the most important factor is random reads—that's the closest task to what the game would be doing while it's running.  Still, it's nice to have an overview of everything.

For the test size and number of runs, it doesn't matter all that much as long as it's above a certain minimum level.  I'd go with a total of at least 10 GB when you multiply everything together.  The higher the amount of data, the more accurate (compared to real-world functions) the result is, but you also don't want to have to leave it running for several hours while you'd rather be playing.  So 10-15 GB total is a good balance.

I actually did see that your graphics driver was a bit old, but that version isn't old enough to be a problem judging by all the other users who are running a driver from last August.  It's fine that you updated, but this was also probably not a major contributor to the crashes.

Thank you so much!

I realized my graphics driver wasn't updated. Updating it seemed to help with crashing until it crashed again just now.

Did I do this right? I attached the powershell messages.

I don't understand how to use crystal disk mark. Do I use the x32 or x64 application? How do I know my external drive is fast enough? Sorry, I don't know much about these things. 😭

No custom tattoos. I'll try it with another sim, but I'd need to restore my saves. When it crashes, my game will suddenly pause for a moment like it's lagging, then it crashes. I'm not sure about a pattern aside from the CAS issue. It just seems to happen randomly. Traveling might have something to do with it.

Thank you so much for your help!