Hi, before I start, I'm sorry for my bad english.Since the new update, when I click on a house (on the map), I can’t see the families in the bottom right corner. And when I click “Play”, that makes a zoom on the map and nothing more. Or when I manage to reach an home, my sims are invisible, I can’t play. There is not even the “thumbnail” of the sims, nor the bars of humor, I cannot use the telephone either. I tried to move an household (the Goth for example) but that tells me I can’t do it because the family is EMPTY. So I repaired the game, nothing. I deleted all my mods and CC, nothing. I reinstalled my game, nothing. When I reinstalled it, I was able to create a new household and play with it but when I was going to the map, I wasn't able to come back with this household or play with another household. Already tried to resolve the bug with an EA Advisor (four times by tchat), all proposed me different solutions but nothing worked. So I don't know what to do anymore. I know there are more important things in life but I didn't pay a game not to be able to play it. And I'm happy I didn't bought the extensions.

Did you rename your entire user folder, then start a new game ? Also try turning off Origin in game to see if that helps: http://sims4.crinrict.com/en/2014/09/deactivate-origin-in-game/

what do you mean by rename the entire user folder?

This: http://sims4.crinrict.com/en/2014/09/resetting-the-game-to-factory-settings-without-reinstalling/

I already turned off Origin in game, yes. And I'll try your advice, thank you.

I took your advice and nothing changed. and before that I uninstalled the game, re-installed it, repaired it (all without mods btw) But ever since the update, my game is completely broken. I can create sims, place them on lots and but when I try to actually PLAY the house, they are invisible and the menu (needs, inventory, etc.) isn't there either.

Empty families, zoom on map, invisible sim...

19 Replies

crinrict
Hero+
11 years ago
Did you rename your entire user folder, then start a new game ?

Also try turning off Origin in game to see if that helps: http://sims4.crinrict.com/en/2014/09/deactivate-origin-in-game/
Anonymous
11 years ago
what do you mean by rename the entire user folder?
crinrict
Hero+
11 years ago
This: http://sims4.crinrict.com/en/2014/09/resetting-the-game-to-factory-settings-without-reinstalling/
Aiaee
11 years ago
I already turned off Origin in game, yes.
And I'll try your advice, thank you.
AmethystOblivio
11 years ago
I took your advice and nothing changed. and before that I uninstalled the game, re-installed it, repaired it (all without mods btw) But ever since the update, my game is completely broken. I can create sims, place them on lots and but when I try to actually PLAY the house, they are invisible and the menu (needs, inventory, etc.) isn't there either.
crinrict
Hero+
11 years ago
Did you try if a new save game works ? Could be that the one you're playing is corrupted.

Maybe try a backup: http://sims4.crinrict.com/en/2014/09/save-games/
AmethystOblivio
11 years ago
I never had a chance to back up the file, but I even tried a new game and it's the same. And now I don't have the "Get To Work" Expansion Pack items. (I don't see the world selection so I'm assuming the build/but mode and cas items aren't there either) Is there a link to a file that has the old game version? Maybe I can switch to the old one?
crinrict
Hero+
11 years ago
Did you try repairing the game through Origin ?
AmethystOblivio
11 years ago
Yeah, and I just tried switching the game version in the file to the one before this update (not sure if that did anything) and repaired it and it worked. But my Get To Work world still isn't there
crinrict
Hero+
11 years ago
Did you also repair get to work ?