Error: Access Is Denied

Um it's been almost 20 minutes and the second thing hasn't reported anything. Do i restart it?

and then it just closed out

so restarted it here was the result

This is the last result

Just tried it, same response as the first post

Do you maby have an externel harddrive? Most of the time that is bigger.

I do not

Sharkpup65​  Please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

Here is the DxDiag

Sharkpup65​  Alright, I wanted to look for other unusual errors (such as evidence that a hard drive was dying), and see whether you had a secondary drive, so that you could install the game on a different drive as a test.  But you only have the one drive, and there's no indication it's failing, even if that's not definitive.

If you want to try one more thing before reinstalling Windows, you could borrow the account of a friend or family member and try playing through that.  Since Sims 4 is free, it's easy to add it just for this purpose.  I would do another clean uninstall of the game and the EA App, just to be sure that nothing from your account is present.  Then restart and reinstall using the other account.

If you get the same error, then I can't think of anything else to do other than to reinstall Windows.  I also asked for a second opinion from someone who knows more about Windows than I do, and he agrees.  Besides, you've already tried all the usual troubleshooting steps and more, so going further would probably take more time than wiping the system, as annoying as that process can be.

For reinstalling Windows, use the Media Creation Tool to create an ISO, as described here (option one):

https://www.elevenforum.com/t/download-official-windows-11-iso-file-from-microsoft.1009/

And here's how to reinstall the OS:

https://www.elevenforum.com/t/clean-install-windows-11.99/

I think the offline installation may not work anymore, unfortunately, but you can always try it.

I would also highly recommend downloading the chipset and graphics drivers from Dell and installing them manually.  Installing Windows while offline makes it easier since Windows can't find its own drivers.  But you can still run the driver packages right away to make sure everything is up-to-date.  Here's the official download page for your laptop:

https://www.dell.com/support/product-details/en-us/product/dell-db06250-2-in-1-laptop/drivers

You can also let this page check for missing or outdated drivers after you're done installing everything else.

Once you've used the USB to install Windows, you can erase it and use it to transfer the drivers from your old laptop to your new one (along with anything else), so if you can get the offline installation to work, this is how you'd get the drivers to your current laptop before going back online.