error message

@carromedc  Sorry for the late reply.  If you don't have a LocalContent folder, don't worry about it.  It's entirely possible that not all games place data there, so if you haven't installed other games, the folder may not have been created.

@puzzlezaddict 

Hi, It was not possible to click on the installation link for Origin but I copied it and pasted it into the address bar and then it started. I'm feeling really stupid right now but in your instruction it says "Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."" but I can not right click and select Run as Admin. What am I doing wrong?

@carromedc  When you right-click on the download, what options do you have?  Among them should be Properties, Send to..., Copy, that sort of thing.  One of them is or should be "Run as administrator."

However, this is not an absolutely critical step: you can run the installer with normal permissions and it will probably be fine.  It looks like you're seeing a warning about running programs you've downloaded from the internet, which is normal, but you'd only have seen the warning if you were already trying to run the installer, whether as an admin or not.

@puzzlezaddict This is what it says when I right-click on the downloadlink:

Open link in new tab
Open link in new window
Open link in incognito window
Save Link As...
Copy Link address
Always on Top
Inspect

I have reinstalled Origin and Sims4 now but still get the Error message ☹️

"There is a problem with the game installation. Please reinstall the game."

@carromedc  I meant you should right-click on the downloaded .exe, as in, the one you double-clicked to install Origin, and run that .exe (the installer) as an admin.

Anyway, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes.  You'll see a list of errors and updates, with a column for each day.  (Today is all the way on the right.)

For any errors that mention Origin or Sims 4 from after the reinstall, or any that happened at exactly the time you tried to launch the game, click "View technical details," then copy the information and paste it into a reply here.  Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two.  The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.

Please also let me know whether Sims 4 has ever worked on this laptop.

@puzzlezaddict Yes I have previously been able to play Sims 4 on this laptop. 

Description

Incorrect application path: C:\Users\Caroline\AppData\Local\Origin\ThinSetup\10.5.102.48654\OriginThinSetupInternal.exe

Problem signature

Event name: APPCRASH

Program name: OriginThinSetupInternal.exe

Software version: 10.5.102.48654

Program timestamp: 60f05e6b

Name of fault module: ucrtbase.DLL

Module version: 10.0.14393.795

Error module timestamp: 586f2a8f

Exception code: 40000015

Exception offset: 000891fa

OS version: 6.1.7601.2.1.0.768.3

Language Variant ID: 1053

Additional information 1: 86f5

Additional information 2: 86f59977d2983627788d3e4bf6a6c74c

Additional information 3: 1553

Additional information 4: 1553bfd62bda6b75188ca2f646fb2408

Files that help describe the problem

WERInternalMetadata.xml
AppCompat.txt
memory.hdmp
minidump.mdmp

@puzzlezaddict  yes I have previously been able to play Sims 4 on this laptop

Beskrivning
Felaktig programsökväg: C:\Users\Caroline\AppData\Local\Origin\ThinSetup\10.5.102.48654\OriginThinSetupInternal.exe

Problemsignatur
Händelsenamn: APPCRASH
Programnamn: OriginThinSetupInternal.exe
Programversion: 10.5.102.48654
Programtidsstämpel: 60f05e6b
Namn på felmodul: ucrtbase.DLL
Modulens version: 10.0.14393.795
Tidsstämpel för felmodul: 586f2a8f
Undantagskod: 40000015
Undantagsförskjutning: 000891fa
OS-version: 6.1.7601.2.1.0.768.3
Språkvariant-ID: 1053
Ytterligare information 1: 86f5
Ytterligare information 2: 86f59977d2983627788d3e4bf6a6c74c
Ytterligare information 3: 1553
Ytterligare information 4: 1553bfd62bda6b75188ca2f646fb2408

Filer som bidrar till att beskriva problemet
WERInternalMetadata.xml
AppCompat.txt
memory.hdmp
minidump.mdmp

@carromedc  This is clearly an Origin error that has nothing to do with Sims 4.  Whether it's preventing Sims 4 from running is a different question.

Does it help to run Origin itself as an admin?  You can right-click on the Origin shortcut on your desktop to see the option.

Is Origin running correctly: does it open, does it have a connection, does your game library load?  If you own any other games through Origin, do those games work?

@puzzlezaddict 

No it does not matter if I run it as Admin, I still get the Error message unfortunately.

Yes Origin is running correctly: it opens, have a connection, i can se my game library.  I had no other games but I installed one and it started without any problems.

@carromedc  Alright, please restart your computer, open Origin, leave it open for at least 20 minutes, and then try again to launch Sims 4.  Make note of the exact times you open Origin and try to play.  When the game fails to load, look for a new entry in the Reliability Monitor, and please let me know whether it happened at exactly the same time as you pressed Play or if not, how much earlier.