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MmMeeeeoooowWwW's avatar
MmMeeeeoooowWwW
1 year ago

Game breaking bug (ive tried everything :C )

Product: The Sims 4
Platform:Steam-PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? idk the newest
What expansions, game packs, and stuff packs do you have installed? none
Steps: How can we find the bug ourselves? i dont know how to get it! All i did was download the game. I removed all mods, restarted the game, turned down the resolution, moved the file to desktop, redownloading it TWICE, EVERYTHING. The things i didnt do was because i dont know how to do them because all the tutorials are from last year or over. Ive only seen one other person talk about it.
What happens when the bug occurs? When i open my game, it takes a second to load, and then immediately freezes. The music still plays in the background but i cant move my mouse, get off the screen use key imputs to get out or even close it down without task manager!! the only way ive been able to get out is by turning my laptop off and on again. and no, i cant go to settings because it freezes the screen and my mouse immediately. It worked just fine on my older laptop, so i doubt its an issue with it running bad. and its new too. i also moved my mods to a completely different folder. suprisingly, even though the screen freezes, i can still interact with ingame buttons if im quick enough to move my mouse over them in time. tldr: my screen instantly freezes
What do you expect to see? the screen stays white while loading, i can still move my mouse. screen freezes, music still plays. ingame buttons still work.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No

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idk what to put here because i cant exactly screenshot a frozen screen :C

pc

8 Replies

  • crinrict's avatar
    crinrict
    Hero+
    1 year ago

    HI  @MmMeeeeoooowWwW4 

    Try the following

    • Close the game
    • Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
    • Repair the game
    • Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry
    • Start a new save game
    • Check if you still have the error
    • Report back with your results for further steps on how to get your stuff back.
  • crinrict's avatar
    crinrict
    Hero+
    1 year ago

    @MmMeeeeoooowWwW4 On steam you need to do it on Steam. It's called verify games there.

    Right click on the game, choose Properties --> Installed Files and click on Verify the integrity of game files

  • MmMeeeeoooowWwW's avatar
    MmMeeeeoooowWwW
    1 year ago
    @crinrict bad news. steam told me none of my files were corrupted and the game still plays the same :C btw additional info: i dont have a save on my game and every time ive redownloaded it the game remains the save so i dont think its the game itself that has the issue but idk what does lol XP
  • crinrict's avatar
    crinrict
    Hero+
    1 year ago
    @MmMeeeeoooowWwW4 Did you do the rest of the steps as well ?

    As said above, after renaming you will need to start a new save game. Your saves are still in the old folder.
  • crinrict's avatar
    crinrict
    Hero+
    1 year ago
    @MmMeeeeoooowWwW4 So it doesn't freeze when you try to load a save game but on the main menu ?

    Moving this to tech then

    Could you post your Computer's DxDiag?

    - Press Windows-Key + R
    - Type: DxDiag
    - Click on Save all Information.
    - Attach the Text File to your post

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