simmer2mew If you still want to troubleshoot, try switching to running Sims 4 in DirectX 11 mode. Open the EA App, click Sims 4 > Manage > View properties, and add -dx11 to the command line box.
If that doesn't help either, try the newest driver Intel offers for your processor:
https://www.intel.com/content/www/us/en/products/sku/132222/intel-core-i512450h-processor-12m-cache-up-to-4-40-ghz/downloads.html
You don't have to use DDU since this driver is newer than what you currently have installed. Just run it as an admin (right-click the download and select "Run as administrator"), then restart your computer after it finishes installing and before you try to play.