Game constantly crashing
Since a few weeks now (I have tried playing every now & then just for it to crash again), my game has been unplayable. I deleted all mods, the cashe etc., even uninstalled and reinstalled both EA and all of my Sims games + expansion packs, but even when I then started with a completely fresh game the same issue comes up. A few minutes after starting my game, sometimes even 30, it will crash, however if I open build mode, it's not even 5 minutes until it 100% crashes. I updated/checked my hardware & all my graphic settings in-game are basically as low as can be. Do you have any idea what's wrong or what I could do?
I somehow couldn't attach the lastcrash file normally, so I copy pasted its contents into a word file... I hope this works for you, otherwise please tell me how else to do it and I will! 🙂
@MidnightAS Thanks for all the info, but your dxdiag alone makes the issue clear: it's a problem with your laptop's graphics chip and driver and the DirectX 9 version of Sims 4. You can force the game to run in DirectX 11 mode: open the EA App, click Sims 4 > Manage > View properties, and enter -dx11 in the command line box.
You could also update the graphics driver to the newest one provided by Intel, but that's not always a good idea with laptops—the manufacturer has often tuned the driver it provides to work better with that particular hardware. Still, if you'd like to try, here's the newest driver:
If you do want to try it, run the installer as an admin: right-click the download and select "Run as administrator." Restart your computer afterwards and before trying to play.
