Game constantly crashing
Got a new computer a few months ago. Didn't realize until I bought it that it doesn't have the capacity for the game. I bought a plug in hard drive to fix the problem, and it worked for the first few...
Forum Discussion
JudyWard As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.
If you get another crash, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
Please run the dxdiag with the external drive plugged in so I can see its specs too.
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