Forum Discussion

juita2cute's avatar
juita2cute
Rising Rookie
12 days ago

game crash after the start menu

currently after updating the patch, the game was doing okay. Until today out of nowhere, it suddenly keep crashing after exiting the cas. after repairing the game, it crashed after the start menu. kindly help me? Ive uninstalled gshade, repaired the game, restart the computer, and it still crash after the start menu.

5 Replies

  • juita2cute​  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.

    If you get another crash, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • it works ok after that...so its definitely the mods n not the gshade...it works ok w gshade on just now...do I need to run the 50/50 test for this?

  • juita2cute's avatar
    juita2cute
    Rising Rookie
    12 days ago

    Also how i do this, may i move the old Sims 4 folder back into the Electronic folder?

  • juita2cute​  Don't move back the old Sims 4 folder; there may be something inside causing the game to stop working.  Instead, add your mods to the new folder, either in batches or with the 50/50 method:

    https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method

    Once you've sorted through your mods and cc, you can transfer the contents of the old saves and Tray folders, pluse Screenshots and Recorded Videos if you care about those.  The rest can be discarded.