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businesspear1's avatar
businesspear1
Seasoned Novice
28 days ago

Game immediately freezes on startup

Any time I try to open the game, it freezes. 9 times out of 10, it just freezes immediately as soon as the application opens. Occasionally, it will actually load to the title screen, but as soon as I click on something, it will freeze. The music will play, I can still move my cursor, but the screen itself will freeze, and I can't interact with anything. I just end up having to open Task Manager and force-stopping the game. I have removed all mods, cleared my cache, uninstalled and reinstalled the game, restarted my computer-all of this multiple times over, and yet none of it has worked. I already have over 180 hours logged, and I know for a fact my computer meets the requirements to run the game-in fact, I've run the game on less advanced hardware than what I currently have, and have never faced an issue like this. I'm not sure why this is happening all of a sudden, and I am at a complete loss on what to do. 

4 Replies

  • Update: The game appears to launch just fine in windowed mode, but still won't launch in fullscreen mode. 

  • YellowHatSims's avatar
    YellowHatSims
    Seasoned Newcomer
    27 days ago

    This is happening to me too. An advert for the new kits or packs pops up, and when I close it the home screen has a dark tint over it and I can't click anything. I have to manually shut down through Task Manager. Usually it only happens once but today it's happened twice (I'm off to see if it will happen again).

  • I have this issue for 2 weeks now. It will load for 10 seconds then immediately freezes and takes me back to the EA app. I already tried everything. Removed all mods and tried tutorials in YouTube on how to fix it. Nothing works. I have all of the expansion packs and kits. Now my sims and houses I built are probably erased. This is too sad!