Forum Discussion

sarmorrison19's avatar
12 days ago

Game incorrectly loading

Game has been loading as seen above. No screen issues, computer is updated, it only appears this way when I open Sims 4. I’ve repaired multiple times, cleared the cache, cleared out mods/CC and even uninstalled then reinstalled the game and nothing seems to work 

  • sarmorrison19  This is typically related to an old graphics driver.  So please update yours.  If you don't know how to do so, and your laptop has an AMD graphics chip, you can use the auto-detect feature described here:

    https://www.amd.com/en/resources/support-articles/faqs/GPU-131.html

    If you have no idea what GPU you have, or need further help, please provide a dxdiag.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.