Game keeps crashing and no Life or Death items
Hey, I am desperate for a fix. I just bought Life and Death earlier, everything seemed normal when installing it on my laptop. When I tried to load into the sims it crashed when I would select a household and try to play with them on the lots. Build mode works fine, but when picking a sim it always crashes. Also my game shows no items from Life and death at all even though I bought it and installed it, and when I started up the game it showed me that I downloaded it with the little info card, but in game no items or anything. I don't have any cc right now, no mods, all my drivers are up to date as well as my laptop. I do not know what else to try
Frost_Silverbloo The game's install location is this by default in a Steam install:
C:\Program Files (x86)\Steam\steamapps\common\The Sims 4
Open that Sims 4 folder and delete the EP17 folder inside. Make sure Steam is closed as well as the EA App and the EABackgroundService.
For the game crashes, your dxdiag shows you're running Sims 4 in DirectX 9 mode. Please switch to DX11 mode and see whether it works better.
Your dxdiag does list a few serious crashes of the graphics driver, or one of them at least. So the next step is to do a clean uninstall and reinstall of both drivers, as described here:
Use the drivers Asus provides for your laptop. They're a bit old but are probably still fine, and it's simple enough to update if necessary. Go here:
https://rog.asus.com/laptops/rog-zephyrus/rog-zephyrus-m16-2023-series/helpdesk_download/
Choose your exact model (GU604VI) if asked, expand the Graphics section, and download the newest Nvidia and Intel drivers, from May and July 2023, respectively. Download them before starting the uninstall process so you can keep your computer offline the entire time.
