Forum Discussion

Frost_Silverbloo's avatar
Frost_Silverbloo
New Novice
2 months ago

Game keeps crashing and no Life or Death items

Hey, I am desperate for a fix. I just bought Life and Death earlier, everything seemed normal when installing it on my laptop. When I tried to load into the sims it crashed when I would select a hous...
crashing
expansion packs
missing content
no cc or mods
  • puzzlezaddict's avatar
    puzzlezaddict
    31 days ago

    Frost_Silverbloo  The game's install location is this by default in a Steam install:

    C:\Program Files (x86)\Steam\steamapps\common\The Sims 4

    Open that Sims 4 folder and delete the EP17 folder inside.  Make sure Steam is closed as well as the EA App and the EABackgroundService.

    For the game crashes, your dxdiag shows you're running Sims 4 in DirectX 9 mode.  Please switch to DX11 mode and see whether it works better.

    Your dxdiag does list a few serious crashes of the graphics driver, or one of them at least.  So the next step is to do a clean uninstall and reinstall of both drivers, as described here:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    Use the drivers Asus provides for your laptop.  They're a bit old but are probably still fine, and it's simple enough to update if necessary.  Go here:

    https://rog.asus.com/laptops/rog-zephyrus/rog-zephyrus-m16-2023-series/helpdesk_download/

    Choose your exact model (GU604VI) if asked, expand the Graphics section, and download the newest Nvidia and Intel drivers, from May and July 2023, respectively.  Download them before starting the uninstall process so you can keep your computer offline the entire time.

puzzlezaddict's avatar
puzzlezaddict
Hero+

Frost_Silverbloo  The game's install location is this by default in a Steam install:

C:\Program Files (x86)\Steam\steamapps\common\The Sims 4

Open that Sims 4 folder and delete the EP17 folder inside.  Make sure Steam is closed as well as the EA App and the EABackgroundService.

For the game crashes, your dxdiag shows you're running Sims 4 in DirectX 9 mode.  Please switch to DX11 mode and see whether it works better.

Your dxdiag does list a few serious crashes of the graphics driver, or one of them at least.  So the next step is to do a clean uninstall and reinstall of both drivers, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

Use the drivers Asus provides for your laptop.  They're a bit old but are probably still fine, and it's simple enough to update if necessary.  Go here:

https://rog.asus.com/laptops/rog-zephyrus/rog-zephyrus-m16-2023-series/helpdesk_download/

Choose your exact model (GU604VI) if asked, expand the Graphics section, and download the newest Nvidia and Intel drivers, from May and July 2023, respectively.  Download them before starting the uninstall process so you can keep your computer offline the entire time.

Frost_Silverbloo's avatar
Frost_Silverbloo
New Novice
30 days ago

So I did what you said and deleted the EP17 file off my computer and put it back in DirectX 11 mode and now it lets me load into the game and life and death is working. 
Thank you so much for all the help!!!

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