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Donix135's avatar
Donix135
Seasoned Newcomer
11 months ago

Game not Installing

It's been a while since I've played but figured I'd hop on again. Tried to download the update but it had some sort of error and wouldn't let it progress. So I cleared the cache but that did nothing ...
downloads
ea app
updates
puzzlezaddict's avatar
puzzlezaddict
Hero+
11 months ago

Donix135  Please try uninstalling and reinstalling your 2015-2022 VC++ runtimes.  Open Windows Settings > Apps, scroll down to the Microsoft Visual C++ Redistributables, and uninstall any copy from 2015 or newer.  (Don't touch the versions from 2013 or earlier.)  You can get fresh ones here:

https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170

You'll need both the x86 and x64 versions but can skip the ARM version.  Restart after installing the runtimes and before trying to reinstall Sims 4.

  • Donix135's avatar
    Donix135
    Seasoned Newcomer
    8 months ago

    I did that with no change. Left it alone for a while and now am retrying and it still has those issues. 
    I decided to try downloading sims 4 from steam to see if it was something to do with Sims in general or if my computer didn't like sims for some reason, but it's downloading just fine from steam. But all my dlc is on EA App so I'd prefer to be getting it from there. 

    Also cleared the cache with no change as well. Uninstalling and reinstalling also no change. 

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