Game not launching

@ebonynight9193  Please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, if it launches, a clean folder will spawn with no content.  Don't add anything to this folder yet; just see whether you can get far enough to start a new save and play in live mode for a bit.  Let me know either way.

If this doesn't help, please let me know whether the game even opens initially, for example if you get a white screen or briefly see the loading screen before it crashes; or whether the game window never appears at all.

I couldnt find my post again ,sorry ,yes I have followed steps by crincut and now it is currently working so ,downside I lost all my saved games and library saves but at least I can play the game again....

Ok so last night no issues it was working after I did that step of basically factory reset ....this morning it went back to what it was doing which was loading up to the first window with the sims and plumbing then going to a small window bar that when maximized is a white screen....I'm so frustrated this is an expensive game and I'm ready to give up I feel like ea owes me for all I've spent on it because I've had to work on it for 5 going on 6 days when it shouldnt do this after 6 years ....you think they'd know how to fix the issue....

Nothing works even moving the Sims4 folder does nothing. All I know is since this update when I'm in Origin and I try to play Sims4 it will blink and bring me back to the game in my library, repairing does nothing. Everyday I do try to play it records it as the date I tried to play. This is a joke, I'm sure they could fix it if they truly wanted to.

I tried this and was able to get a fresh game up to CAS level but beyond CAS the game froze and wouldn't show the manage worlds option. Again, my game was fine up until the 17th Nov update!

HI,

I have tried everything listed above, I have only just installed the game, so there is no folder in the Documents for EA.

I know the laptop I have is up to spec, just wondering why it's not running.

Is there a C++ that needs installing?

@ebonynight9193  Did you add any content to the new Sims 4 folder, particularly mods or custom content?  If so, that might be the issue, so pleaes remove the entire Mods folder from the new Sims 4 folder.  Delete localthumbcache.package as well.

Otherwise, please try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.  It's not usually necessary, but try disabling Origin in-game at the Sims 4 level too: open your game library, right-click on the game's icon, select Game Properties, then uncheck the box for Origin in-game.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

By the way, your saves and other files aren't gone, they're intact in the Sims 4 folder you moved.  So once the game is working again, you can put your existing content back, or at least the files that are working.  It's possible you have one or more outdated mods that are causing the issue, so of course those can't be used.

@us3girls1738 and @funkytequila  If your games won't open at all, please use this thread:

https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-doesn-t-start-No-Error-Message-Patch-1-68/m-p/9734045#M195393

You can try the steps in the first post, and if they don't work, please post there and attach a dxdiag.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

@tidsyae  Do you have a Mac?  Pleaes try repairing the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.

If that doesn't help, let me know.  And if your computer runs Windows, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/