5ctdk3cagz7m Among the many troubleshooting steps you tried, did you move the entire Sims 4 folder out of Documents > Electronic Arts, or rename it? If not, please do so now.
If that doesn't or didn't help, please provide a dxdiag. Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the camera (Insert Media) icon included with the other formatting buttons.
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