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puzzlezaddict's avatar
puzzlezaddict
Hero+
1 month ago

Phaewalker​  There's nothing obvious in your dxdiag, and I'm not sure how the App is failing to install to the point that it can be used or Revo can detect it.  But what you can do from here is manually delete the main files and use Piriform's CCleaner (the free version) to try to clean out everything else.

Make sure no EA-related services are running in the Task Manager, including in the background processes list.  Open C:\Program Files\Electronic Arts and delete the EA Desktop folder.  Use CCleaner to search for anything EA App-related, review the list to make sure nothing you want to keep was flagged, and delete the rest.  Then restart your computer (first) and try again to install the App, again with your antivirus disabled.

  • Phaewalker's avatar
    Phaewalker
    New Traveler
    1 month ago

    I have run CCleaner as requested, removed EA Folder, Rebooted computer and this is my attempt at trying to install the EA App  which all searches say it is not on my computer. When I click the download to install it It only offers to Launch or repair this shows the message that I get to attempt to launch. When I use repair it says something along the lines of I have to reboot to finish installation. However, in rebooting there is still no EA App on my computer and if I attempt to repair and not launch it tell me required app is missing. I do not know what else I am supposed to do. The game can not be played without the app and I cannot get the app to  install. I have the revo showing the app is not there. The other is my program file for uninstalling apps which clearly you can see the EA app is not there. All searches say App is not there and hitting launch  shown here says path does not exist.  What now? 

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