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NoNo0220's avatar
NoNo0220
New Novice
19 days ago

Game won't open, help pls!

So my game will open to the white screen, load for 2-5 seconds then crash :/

I tried removing my mods folder and no luck. I also removed the whole Sims 4 folder to see if it will run with a fresh one, and it didn't work either. 

Appreciate any help, thx!

  • NoNo0220  Thanks for the dxdiag and the crash report.  Please unplug the monitor that's currently plugged into the motherboard.  Your graphics card may or may not have a second HDMI port—I see conflicting information online—so please check.  But if it doesn't, leave the other monitor unconnected for now and try playing only with the single screen connected directly to the GPU.

    The longer-term solution, if this makes a difference, would be to get a DisplayPort cable for one monitor.  Your GPU has two or three DP ports (depending on what source I view), and monitors are generally compatible; if not, an adapter is cheap.

    If that doesn't help, please do a clean uninstall and reinstall of the Nvidia graphics driver, as described here:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    Keep the second monitor disconnected, or connected only to the GPU, while troubleshooting here.  If reinstalling the Nvidia driver doesn't help, please post a new dxdiag.

  • NoNo0220  Thanks for the dxdiag and the crash report.  Please unplug the monitor that's currently plugged into the motherboard.  Your graphics card may or may not have a second HDMI port—I see conflicting information online—so please check.  But if it doesn't, leave the other monitor unconnected for now and try playing only with the single screen connected directly to the GPU.

    The longer-term solution, if this makes a difference, would be to get a DisplayPort cable for one monitor.  Your GPU has two or three DP ports (depending on what source I view), and monitors are generally compatible; if not, an adapter is cheap.

    If that doesn't help, please do a clean uninstall and reinstall of the Nvidia graphics driver, as described here:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    Keep the second monitor disconnected, or connected only to the GPU, while troubleshooting here.  If reinstalling the Nvidia driver doesn't help, please post a new dxdiag.

  • CRASH EVENT:

    Source
    The Sims™ 4

    Summary
    Stopped working

    Date
    ‎9/‎22/‎2024 5:34 PM

    Status
    Report sent

    Description
    Faulting Application Path:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    TS4_x64.exe
    Application Version:    1.109.185.1030
    Application Timestamp:    66e22c2c
    Fault Module Name:    d3d11.dll
    Fault Module Version:    10.0.22621.3672
    Fault Module Timestamp:    4ac6f2bf
    Exception Code:    c0000005
    Exception Offset:    000000000008b516
    OS Version:    10.0.22631.2.0.0.256.48
    Locale ID:    1033
    Additional Information 1:    21b5
    Additional Information 2:    21b5868a0b8dfc78fc10c379adf09942
    Additional Information 3:    72c3
    Additional Information 4:    72c322f875493dad2204169d77e1b71a

    Extra information about the problem
    Bucket ID:    51ed818801ff1a7ec64f32f8b1f1e78d (1607559635713255309)