I'm not super tech savvy so forgive me if this is an easy fix but, whenever I try to open my game nothing happens. EA says it's "preparing my game," and then nothing. I don't know what's going on with it. The only thing that's changed is that I updated my computer but, I'm not sure why that would cause this issue. I uninstalled and then reinstalled the game, still nothing. I'm using a laptop, running windows if that helps at all. Thanks in advance for any and all help!
wormmmeater Please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. If the folder copies instead of moving, or you get an error when trying to move it, stop here and let me know.
Otherwise, when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.
If you still can't play, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
