Forum Discussion

Rising Novice

22 days ago

Solved

game won't open

game won't open when i click play, first it directly closed as soon as it opened, then it opened ea app instead of the game, and now it simply won't launch at all. i have tried removing EVERY mod, uninstalling the game, rebooting my pc multiple times, updating my drivers, making a clean folder and a lot of other weird technical stuff i've seen online, but nothing worked, i'm just feeling stuck and hopeless and most people i've seen online with a similar issue either have it fixed by removing their mods or just quit and never play again but i'm just really sad because i've only recently started playing again. game worked just fine this morning
oh and there is no error showing or anything, it's just like i never tried to launch the game

crashing

launching

steam

puzzlezaddict
12 days ago
nopleaseguys Please try a clean boot while in the new (local, admin) Windows account:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

Disable Windows Defender's Controlled Folder Access while testing.

Jayydabrat_725 What error, if any, are you currently getting while trying to play?

16 Replies

Jayydabrat_725
Rising Newcomer
15 days ago
omgg, I'm having the same problem :( idkkk what to do app its frustrating me so badly.
sickpcppy
Seasoned Newcomer
15 days ago
I am also having this issue. If anything ever works for you, let me know, cause It's killing me trying out things to get this game to work
puzzlezaddict
Hero+
12 days ago
nopleaseguys Please try a clean boot while in the new (local, admin) Windows account:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

Disable Windows Defender's Controlled Folder Access while testing.

Jayydabrat_725 What error, if any, are you currently getting while trying to play?
nopleaseguys
Rising Novice
12 days ago
It worked!! What do i do now so i can play normally on my actual windows account without a clean boot tho?
nopleaseguys
Rising Novice
12 days ago
Nevermind it just started working again???
Lets go?????
puzzlezaddict
Hero+
12 days ago
nopleaseguys Are you saying that you can play in a clean boot in the normal account, or that you don't even need a clean boot anymore? If the former, then the same principle applies: selectively reenable services until you find the one that prevents the game from working. I suggested you test in the new account to be thorough, just in case there were multiple issues, as in, we wouldn't rule out the clean boot as helpful if it simply didn't work in your existing account. But if you did only have one problem and the clean boot addresses it, then it should work equally well in any account.

If you don't even need a clean boot anymore, then I'm not sure what changed. It's possible that something updated on your computer just now, and this is a coincidence. It's also possible that something was stuck and the clean boot unstuck it—that could be as simple as you hadn't done a proper restart until you had to for the clean boot to work.

At any rate, if you don't have any more problems, then you have nothing to worry about. If the game stops working again, go back to the clean boot and let me know whether it helps this time around.