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NuyaStone's avatar
NuyaStone
Newcomer
25 days ago

Game won't update

I tried updating the game 5 times now, it starts loading and never moves past 0%, then gives me an error. I tried clearing the cache already, it did nothing. 

4 Replies

  • NuyaStone  Please try repairing instead of updating (EA App > Sims 4 > Manage > Repair).

    If that doesn't help, try manually uninstalling and reinstalling the 2022 VC++ runtimes, which Sims 4 and the EA App use.  Click Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, click on any version from 2015 or later, and select Uninstall.  Don't touch the older versions.  You can download the newest runtimes directly from Microsoft:

    https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170

    You'll need both the x86 and x64 versions of the 2015-2022 runtimes, but you can skip the ARM version, which is for a different class of device.  Restart your computer after installing and before trying to play.

  • My game is also doing the same thing. I have tried everything and nothing works. If you found a solution please update us.

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