Hi I play sims on a hp laptop with enough storage to support expansion packs but everytime I try to join my sims on a work day in the actor career my game crashes. I have recently just purchased get famous and have not had this problem with other expansion packs. I uninstalled sims and redownloaded it and this problem is still occurring. HELP
laurab100 Does the game crash at any other times? Does it crash if you try this in a new save? Please let me know either way.
Please also provide a dxdiag. Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
hi i started a new save file and the same problem occurs where it just freezes then eventually crashes. ill attach the dxdiag below. Hopefully, the solution can be found, thanks a million
laurab100 Your dxdiag shows that Sims 4 is crashing due to a component of your laptop's graphics driver, and the driver is crashing as well. So please do a clean uninstall and reinstall of the driver:
Rather than using the newest driver from Intel, use the one HP offers for your laptop. Go here:
https://support.hp.com/us-en/drivers/laptops
Enter your computer's serial number, choose your OS (just Windows 11 is fine) if prompted, and you'll land on the driver download page. Click All Drivers, then Driver-Graphics, and download the newest Intel driver by date.
If this doesn't help, please post a new dxdiag. Please also link the driver download page. This doesn't contain any information about your own computer, just the overall model. The serial number ensures you're looking at the correct set of drivers; it's then discarded.
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