Forum Discussion

brendamitchell72's avatar
brendamitchell72
Rising Newcomer
3 months ago

How do I repair my game?

I am having the same issue multiple other people are having with the Grim Reaper Rewards Quest. Please keep telling me to repair my game. HOW? I play on a PC, no Steam and No Discord. No custom content and No Mods. Can someone please help. I don't want to mess it up more by trying to fix it. Thank you!

  • Close The Sims 4 if it's running. Open the EA app and go to Library. Find The Sims 4 in the main panel and click on the three dots in the top right corner. This should open a small menu with Repair as one of the choices. Good luck. 

    • GalacticGal's avatar
      GalacticGal
      Seasoned Ace

      It's easier than that. Close your game open up the EA App. On the left side of the screen, you'll see your Sims 4 game. Click on that icon and on the page, it takes you to click on Manage. From there, click on repair. Then let it do its thing until it says complete.

      • MelodyraeV746's avatar
        MelodyraeV746
        Newcomer

        Hello, I'm having this same issue and nothing is working. Eveytime I go into the game it stops me and says error then the code [135dec40:984c6a38:00000077:000000000]

        I'm so stressed out at this point. This is my favorite game and I can't play it. I've tried eveything. When I go to the EA app on windows, manage it goes to manage add-ons only and no reset or anything. Then when I try on steam, it's the same issue practically. Please help!!

  • MelodyraeV746  The initialization error is typically antivirus-related.  So please set an exception in yours for EADesktop.exe.  Set exceptions for TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64 as well, or the entire Bin folder they're in.

    If you've installed Sims 4 through Steam, you need to repair through Steam.  The option is called "Verify integrity of the game files" and is under Properties > Local files or similar.